1. Information We Collect

Account Information: Name, email address, phone number, and clinic details provided during registration.

Clinic Data: Patient records, appointments, invoices, medical records, and files that you create and manage through the Service. This data belongs to you.

Usage Data: Log data including IP address, browser type, pages visited, and actions taken within the application for analytics and security purposes.

Payment Information: Payment transactions are processed by Razorpay. We store transaction IDs and payment status but do not store card numbers or bank details.

2. How We Use Your Information

We use your information to: (a) provide and maintain the Service; (b) process payments; (c) send important account notifications; (d) provide customer support; (e) improve and optimize the Service; (f) ensure security and prevent fraud. We do not sell or rent your personal information to third parties.

3. Data Storage & Security

Your data is stored on secure, SOC 2 compliant infrastructure. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access to production systems is restricted to authorized personnel with multi-factor authentication. We perform regular security audits and vulnerability assessments.

4. Data Sharing

We do not share your clinic data with third parties except: (a) with your explicit consent; (b) with service providers who assist in operating the Service (hosting, payment processing) under strict data protection agreements; (c) when required by law or legal process; (d) to protect the rights, safety, or property of Klinici or its users.

5. Data Retention

We retain your data for as long as your account is active. Upon account deletion or request, we will delete your data within 30 days. Backups containing your data may persist for up to 90 days before being permanently removed. You may request a full data export at any time from the Settings page.

6. Your Rights

You have the right to: (a) access all data we hold about you; (b) correct inaccurate data; (c) export your data in standard formats; (d) request deletion of your data; (e) withdraw consent for data processing. To exercise these rights, contact us at hello@klinici.com.

7. Cookies

We use essential cookies for authentication and session management. These are strictly necessary for the Service to function and cannot be disabled. We do not use advertising or tracking cookies.

8. Children's Privacy

The Service is intended for use by healthcare professionals and is not directed at children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification at least 15 days before they take effect.

10. Contact

For privacy-related questions or concerns, contact us at hello@klinici.com.